Terms and Conditions

1. General Provisions

1.1. These General Terms and Conditions govern the rental of vehicles offered by RENTADVENTURE.RO, the commercial name of SC ONLINE SUPPORT SERVICES SRL, a Romanian legal entity with registered office in Suceava County, Ipotești Commune, Lisaura Village, No. 268, working point in Bucharest, Sector 2, Șoseaua Morarilor No. 1, Complex Postăvăria Română, registered at the Trade Register under No. J33/1469/2020, fiscal identification code RO43278826, IBAN: RO82BTRLRONCRT0T13F88701, opened at Banca Transilvania.

1.2. By signing the Rental Agreement, the Client confirms that they have read, understood and fully accepted these Terms and Conditions, which form an integral part of the Agreement.

1.3. RENTADVENTURE.RO provides vehicle rental services for personal and professional use, including overlander-type vehicles equipped with rooftop tents, portable refrigerators, tables, camping chairs and other outdoor accessories.

1.4. Vehicles are not intended for off-road driving. Driving outside public roads constitutes a serious breach of the Agreement and may result in total loss of the deposit and immediate termination of the contract.

1.5. All contractual relations between the parties are governed by Romanian law. In the absence of specific provisions, the relevant articles of the Romanian Civil Code on lease agreements apply.

2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

2.1. "Lessor" – RENTADVENTURE.RO, the commercial name of SC ONLINE SUPPORT SERVICES SRL.

2.2. "Client" or "Lessee" – the natural or legal person renting a vehicle from RENTADVENTURE.RO.

2.3. "Rental Agreement" – the written document signed by both parties, together with the handover report and these Terms and Conditions.

2.4. "Vehicle" – the motor vehicle specified in the Rental Agreement, including all documents, equipment and accessories provided with it.

2.5. "Authorized Driver" – the person designated in the agreement, holder of a valid driving licence and authorized to drive the vehicle.

2.6. "Security Deposit" – the standard refundable amount of 500 EUR paid by the Client at the start of the rental, under the conditions set out in this document.

2.7. "Rental Period" – the time interval between the pick-up and return dates/times indicated in the Agreement.

2.8. "Total Loss" – the situation where the cost of repairing the vehicle exceeds 75% of its market value.

2.9. "Rented Equipment" – all equipment and accessories provided together with the vehicle, including: rooftop tent, refrigerator, table, camping chairs and other outdoor accessories, bicycles, bike rack, video projector and any other equipment specified in the Rental Agreement or the handover report.

2.10. "Collision Coverage" – the package covering the full cost of repair or replacement of the vehicle as a direct result of a traffic incident (accident, collision, damage caused by external factors) that has been officially reported to the Police and for which a criminal investigation file or a police report exists. Collision Coverage does NOT cover unreported incidents, tyre punctures, damage to windscreen/rear window/side windows occurring independently of a traffic accident, or any other event explicitly excluded in section 5.4.

3. Rental Conditions

3.1. Client Eligibility

3.1.1. Vehicles may be rented exclusively by persons who:

are at least 21 years old;

hold a valid driving licence for at least 2 years;

present a valid identity document or passport and a driving licence recognized in Romania or the European Union.

3.1.2. RENTADVENTURE.RO reserves the right to refuse rental if there are reasonable grounds to believe the Client cannot drive safely or may breach contractual obligations.

3.2. Required Documents

3.2.1. The Client must present the following documents:

valid identity card or passport;

original valid driving licence;

active credit card (for deposit pre-authorisation);

for legal entities – a power of attorney authorising the representative to sign the agreement.

3.2.2. Missing or invalid documents will render the agreement void.

3.3. Rental Period

3.3.1. The rental period begins on the date and time specified in the handover report and ends upon vehicle return.

3.3.2. The vehicle must be returned within the agreed timeframe, between 06:00 and 24:00.

3.3.3. A delay of more than 59 minutes beyond the agreed return time will be charged as an additional rental day.

3.3.4. Failure to notify RENTADVENTURE.RO within 3 hours of the return deadline entitles the company to contact authorities and recover the vehicle.

3.3.5. Any extension must be approved in writing by RENTADVENTURE.RO.

3.4. Cancellation and Booking Policy

3.4.1. Cancellations made at least 14 days before the pick-up date are entitled to a full refund of the advance payment.

3.4.2. For cancellations made less than 14 days before the pick-up date, the advance payment is non-refundable.

3.4.3. Booking changes (dates or vehicle) are subject to availability and must be agreed upon by both parties.

3.5. Payment and Security Deposit

3.5.1. The rental fee and deposit must be paid in full upon signing the agreement, in RON or EUR, by credit/debit card (online or at POS) or by bank transfer. Cash payment is not accepted.

3.5.2. The standard deposit amount is 500 EUR.

3.5.3. The deposit will be refunded in full if the vehicle is returned without damage, clean, with a full tank and with no outstanding fines or charges.

3.5.4. RENTADVENTURE.RO may retain part or all of the deposit in the event that:

the vehicle is driven off public roads;

damage or excessive dirt is found (cleaning fee: 100 EUR);

the return is delayed;

contractual obligations are breached.

3.5.5. Automatic Debit Authorisation (Stripe): By signing the agreement, the Client expressly authorises RENTADVENTURE.RO to securely store their credit/debit card data through the Stripe payment processor (PCI-DSS Level 1 certified) and to carry out subsequent automatic debits for: rovinieta fines, bridge tolls or other road charges in Romania and abroad; foreign vignette fees; parking fines abroad; related administrative fees (30–50 EUR/case); and any other amounts owed under these Terms and Conditions. Each automatic debit will be notified to the Client by email or SMS following the transaction, within 24 hours of the debit being made. This authorisation is valid for 90 days from the return date. The Client may revoke the authorisation by written notice, in which case outstanding financial obligations will be recovered exclusively by invoice or civil action.

3.6. Rates and Additional Charges

3.6.1. Rental rates include VAT, standard insurance (RCA + CASCO) and use in Romania and neighbouring EU countries.

3.6.2. Fuel, cleaning, parking, road tolls and traffic fines are not included.

3.6.3. If the vehicle is returned with an incomplete tank, the Client will be charged for the missing fuel plus a service fee of 50 EUR.

3.6.4. If the vehicle is excessively dirty, a cleaning fee of 100 EUR will apply.

3.7. Pick-up and Return Locations

3.7.1. Vehicles may be picked up and returned at the locations agreed with RENTADVENTURE.RO, as specified in the Rental Agreement.

3.7.2. Returns at locations other than those initially agreed are permitted exclusively with prior written consent and will incur relocation fees calculated by distance.

3.7.3. Unauthorised returns outside the agreed locations will result in the full recovery and relocation costs being charged to the Client.

4. Client Obligations and Vehicle Use Rules

4.1. Duty of Care

4.1.1. The Client must use the vehicle carefully and in accordance with the manufacturer's and RENTADVENTURE.RO's instructions.

4.1.2. The Client must immediately report to RENTADVENTURE.RO any warning light appearing on the vehicle's dashboard and must not attempt to resolve it independently. Modern vehicles are equipped with automatic monitoring systems that generate alerts upon any technical anomaly.

4.1.3. Negligent or illegal use of the vehicle is strictly prohibited.

4.2. Area and Conditions of Use

4.2.1. Vehicles may be driven in Romania and, with prior written consent from RENTADVENTURE.RO, in the countries specified in the Rental Agreement or in the Cross-Border Authorization Agreement (ATF) issued at handover.

4.2.2. Cross-border use – conditions: Any departure from Romania with the vehicle is conditional upon: (a) a Cross-Border Authorization Agreement (ATF) signed by both parties, explicitly listing the authorized countries and period; (b) payment or confirmation of coverage for all additional costs (supplementary insurance, country-specific vignettes/road tolls, etc.); (c) additional security deposit per art. 3.5.4. Cross-border use costs are NOT included in the price displayed on the website and will be communicated to the Client in writing, separately, before booking confirmation.

4.2.3. External vignettes and road tolls: Before any departure from Romania, RENTADVENTURE.RO will verify and, where applicable, purchase the mandatory vignettes/road tolls for the authorized countries (e.g. Bulgaria e-vignette/BGTOLL, Hungary Matrica/NÚSZ, Austria vignette/ASFINAG, etc.), the cost of which will be charged to the Client. The vehicle will not be released for departure without confirmation that all applicable road tolls for the declared route are covered. The Client may not purchase or supplement vignettes without RENTADVENTURE.RO's written consent.

4.2.4. Geofencing and unauthorized departure: Vehicles are equipped with active GPS tracking. The system automatically generates an alert when the vehicle approaches within 10 km of Romania's border. Any departure from Romania without a valid Cross-Border Authorization constitutes a serious contractual breach and entails: (a) full forfeiture of the deposit; (b) immediate termination of the agreement; (c) RENTADVENTURE.RO's right to remotely disable the vehicle; (d) the Client bearing full responsibility for all fines, vignettes, charges and recovery costs incurred outside the authorized zone.

4.2.5. RENTADVENTURE.RO reserves the right to refuse requests to use the vehicle in certain countries or geographic areas that present safety, legal or operational risks (e.g. conflict zones, countries without adequate insurance coverage, countries with high vehicle seizure risk). The Client will be informed in writing, as soon as possible, of the reasoned refusal.

4.2.6. It is strictly prohibited to drive:

off public roads;

on rough terrain, beaches, riverbeds, fields or steep forest tracks;

in races, competitions or driving tests;

in restricted or prohibited zones.

4.2.7. Driving in prohibited areas will result in full forfeiture of the deposit and possible billing of damages.

4.3. Prohibited Uses

4.3.1. The following are prohibited:

subletting or transferring the vehicle;

use for commercial passenger transport;

use for driving lessons or towing;

transport of hazardous, flammable, illegal or dirty materials;

unauthorized technical interventions;

disabling safety systems or GPS devices;

modifying the vehicle's configuration or components.

4.4. Vehicle Operation

4.4.1. Only drivers named in the agreement are permitted to drive the vehicle.

4.4.2. It is prohibited to allow unauthorized persons or persons under the influence of alcohol or drugs to drive.

4.4.3. The Client is responsible for damage caused by persons they have permitted to drive the vehicle.

4.5. Smoking and Pets

4.5.1. Smoking (including e-cigarettes, pipes, cigars) is STRICTLY PROHIBITED inside the vehicle and tent. Any trace of smoke detected upon return will incur a deodorization and deep-cleaning fee of 500 EUR, independent of the standard cleaning fee.

4.5.2. Transporting pets is STRICTLY PROHIBITED in all RENTADVENTURE.RO vehicles. Breach of this prohibition will incur a cleaning/disinfection fee of minimum 150 EUR and may result in immediate termination of the agreement.

4.6. Child Seats

4.6.1. The Client is solely responsible for the correct installation of child seats in accordance with applicable legislation. RENTADVENTURE.RO does not provide child seats as standard; they may be requested in advance at an additional cost. Availability is not guaranteed without prior reservation.

4.7. Vehicle Security Obligations

4.7.1. When leaving the vehicle, the Client must ensure all doors and windows are closed, the rooftop tent is secured and anti-theft systems are activated.

4.7.2. Vehicle documents must never be left inside.

4.7.3. If the vehicle is stolen due to negligence (keys or documents left inside), the Client bears full responsibility.

4.8. Maintenance and Fuelling

4.8.1. The Client must use the correct type of fuel.

4.8.2. Adding unauthorized additives or fluids is prohibited.

4.8.3. All costs of fuel, parking, road tolls, cleaning and traffic fines are borne by the Client.

4.9. Breakdowns and Repairs

4.9.1. Any breakdown must be reported immediately to RENTADVENTURE.RO.

4.9.2. Any repair to the vehicle will be carried out exclusively by RENTADVENTURE.RO or partner garages designated by the company. The Client has no right to take the vehicle to any workshop, garage or mechanic of their own choosing, regardless of circumstances.

4.9.3. In the event of vehicle immobilisation (breakdown, accident), the Client must immediately notify RENTADVENTURE.RO and await the company's instructions before any technical intervention. Costs of repairs carried out without the company's consent will not be reimbursed and may incur additional penalties.

4.10. Accidents

4.10.1. In the event of an accident, the Client must stop immediately, notify authorities and RENTADVENTURE.RO and complete all required legal forms.

4.10.2. The following are mandatory: police report, photographs and witness details.

4.10.3. Missing or false documents will result in the Client bearing full liability for damages.

4.10.4. For minor damages covered by CASCO, only the deposit (500 EUR) will be retained.

4.11. Theft

4.11.1. In the event of theft, the Client must immediately notify the Police and RENTADVENTURE.RO.

4.11.2. Full liability rests with the Client if: keys are lost or left unattended; documents were in the vehicle; anti-theft systems were not activated; no police report was filed.

4.12. Return Obligation

4.12.1. The vehicle must be returned in the same condition in which it was received, clean and with a full tank.

4.12.2. Otherwise, fuel and cleaning charges apply (50 EUR + 100 EUR).

4.12.3. Rented equipment (bicycles, bike rack, video projector, tent, refrigerator, table, chairs, etc.) must be returned complete and in good working order. Missing or damaged items will be charged at full replacement value, plus 50 EUR/item for replacement effort.

4.13. Loss of Right to Use

4.13.1. RENTADVENTURE.RO may request immediate return of the vehicle in the event of breach of contractual obligations.

4.13.2. Recovery and transport costs are borne by the Client.

4.14. GPS Monitoring

4.14.1. All RENTADVENTURE.RO vehicles are equipped with active GPS tracking devices. Real-time location is used exclusively for operational purposes (vehicle recovery, roadside assistance, verification of compliance with the contractual usage zone). Location data is processed in accordance with GDPR and the company's privacy policy.

4.14.2. Disabling, covering or any interference with GPS devices constitutes a serious contractual breach and results in full forfeiture of the deposit, immediate termination of the agreement and possible legal action.

4.15. Use of Rented Equipment

4.15.1. The rooftop tent must be used in accordance with the instructions provided.

4.15.2. It is prohibited to climb on the vehicle roof without properly deploying the tent.

4.15.3. The Client is fully responsible for any damage to rented equipment: rooftop tent, refrigerator, table, chairs, bicycles, bike rack, video projector or any other accessories specified in the handover report.

4.15.4. Missing or damaged items will be charged at full replacement value, plus 50 EUR/item for replacement effort.

5. Liability, Insurance and Damage Limitation

5.1. Coverage and Collision Coverage

5.1.1. Definition of Collision Coverage: The Collision Coverage package covers the full cost of repair or replacement of the vehicle, applicable exclusively to traffic incidents (accidents, collisions, damage caused by external factors to the vehicle) that have been officially reported to the Police and for which a criminal investigation file or a police report issued by law enforcement authorities exists. Collision Coverage does NOT cover unreported events, tyre punctures, damage to the windscreen/rear window/side windows occurring independently of a traffic accident, or any other event explicitly excluded in section 5.4.

5.2. Client Liability for Damages

5.2.1. In the event of a traffic incident (collision, accident) officially reported to the Police, with a criminal investigation file or police report, RENTADVENTURE.RO will not charge the 100 EUR/element fee and will initiate the CASCO recovery procedure. The deposit may be temporarily retained for the duration of the claim settlement. The 100 EUR/element fee (art. 5.3) applies EXCLUSIVELY to body damage caused by negligence or misuse that is NOT the result of a traffic incident reported to the Police.

5.2.2. The Client bears full (unlimited) liability if: driving under the influence of alcohol, drugs or prohibited medication; leaving the scene of the accident without police authorisation; failing to notify RENTADVENTURE.RO of the incident; driving off public roads; allowing unauthorised persons to drive; causing intentional damage; failing to return original keys in the event of theft.

5.3. Body Damage at Return – Fee per Element

5.3.1. The 100 EUR/element fee applies EXCLUSIVELY to body damage (scratches, dents, creases, deformations) caused by negligence or misuse that is NOT the result of a traffic incident reported to the Police per art. 5.1.1. This is the only charge for such damage — repair costs are not added. This fee does NOT apply to: tyres, windscreen, rear window, side windows, exterior plastic parts or interior elements.

5.3.2. "Element" means any technically and visually distinct body panel, including but not limited to:

front left wing;
front right wing;
rear left wing;
rear right wing;
front left door;
front right door;
rear left door;
rear right door;
bonnet;
tailgate / boot lid;
front bumper;
rear bumper;
left exterior mirror;
right exterior mirror;
left sill;
right sill;
roof;
wheel arch cover.

5.3.3. The 100 EUR/element fee is the only amount charged for body damage found at return (scratches, dents, creases) that is not the result of a police-reported traffic incident. Repair costs are not added. If the incident was reported to the Police and falls under Collision Coverage per art. 5.1.1, the per-element fee does NOT apply.

5.3.4. Assessment of damaged elements is carried out by RENTADVENTURE.RO or an authorised service, based on the inspection at return or within 48 hours.

5.4. Exclusions from CASCO and Collision Coverage

5.4.1. CASCO insurance and the Collision Coverage package do NOT cover:

damage caused by engine overheating;
tyre punctures (including cuts or bursts), unless directly resulting from a police-reported traffic accident;
cracking, breaking or damage to windscreen, rear window or side windows, unless directly and provably resulting from a police-reported traffic accident;
rim damage (caused by kerbs, potholes, uneven terrain), unless resulting from a reported accident;
upholstery or interior damage not resulting from an accident;
loss of keys or documents;
damage during towing or pushing other vehicles;
damage to rented equipment (tent, refrigerator, table, chairs) or other rented accessories (bicycles, bike rack, video projector, other accessories).

5.4.2. In the situations listed at 5.4.1., all costs are borne entirely by the Client, regardless of the chosen package.

5.5. Excess and Security Deposit

5.5.1. An excess equal to the deposit value (500 EUR) applies to each insured event.

5.5.2. For CASCO-covered damages, RENTADVENTURE.RO will retain the deposit until the insurer finalises the claim.

5.5.3. If the insurer rejects the claim due to the Client's non-compliance, all repair costs are borne by the Client.

5.6. Total Loss

5.6.1. "Total loss" is declared when repair costs exceed 75% of the vehicle's market value.

5.6.2. In the event of a total loss caused by the Client, the Client owes the difference between the vehicle's market value and the insurer's compensation.

5.6.3. If the total loss is not attributable to the Client (e.g. caused by an identified third party), no additional costs apply.

5.7. Accident Procedure

5.7.1. In the event of an accident, the Client must:

stop immediately and secure the scene;
notify authorities and RENTADVENTURE.RO within 2 hours;
not admit fault without the company's consent;
obtain a police report;
submit photographs and documents within 24 hours.

5.7.2. If official documents are missing, RENTADVENTURE.RO may hold the Client fully responsible for damages.

5.8. Theft Procedure

5.8.1. In the event of theft, the Client must: immediately inform the Police and RENTADVENTURE.RO; file a written police report within 24 hours; submit a copy of the report and the original keys.

5.8.2. If keys or the report are missing, full liability applies.

5.9. Liability towards Third Parties

5.9.1. RENTADVENTURE.RO is not liable for damages caused by the Client to third parties.

5.9.2. The Client is personally responsible for all bodily, moral or material damage not covered by third party liability insurance (RCA).

5.10. Company's Right to Retain Funds

5.10.1. RENTADVENTURE.RO may deduct from the deposit any amounts owed for: repair of damages; payment of fines received post-return; administrative fees for file processing.

5.10.2. If costs exceed the deposit, the Client must pay the difference within 5 days of notification.

5.11. Company Liability

5.11.1. RENTADVENTURE.RO is liable exclusively for direct damages caused to the Client through proven intent or gross negligence.

5.11.2. The company is not liable for: minor technical faults not affecting safety; delays due to traffic, weather conditions or force majeure; inability to continue travel due to external causes.

6. Vehicle Return and Handover Procedure

6.1. Return Locations and Hours

6.1.1. Vehicles must be returned to the locations agreed with RENTADVENTURE.RO, within the timeframe specified in the Agreement.

6.1.2. Returns are permitted exclusively between 06:00 and 24:00.

6.1.3. Returns outside these hours require prior written approval and may incur additional charges.

6.2. Handover Procedure

6.2.1. Upon return, a handover report will be completed in the presence of a RENTADVENTURE.RO representative. The report may also be completed in digital format, and photographs and/or videos of the vehicle and all rented equipment must be attached as mandatory annexes to the document.

6.2.2. The vehicle is considered officially returned only after this report is signed.

6.2.3. If a company representative is not present, the Client must provide clear photographs (all sides, interior, fuel gauge, odometer reading).

6.2.4. RENTADVENTURE.RO reserves the right to inspect the vehicle within 48 hours of return and to charge for any damage discovered subsequently.

6.3. Vehicle Condition at Return

6.3.1. The vehicle must be returned in the same condition in which it was received – clean, undamaged and with a full tank.

6.3.2. Engine washing, concealing damage or cosmetic interventions before return are prohibited.

6.3.3. Any new damage will be subject to inspection and deduction from the deposit.

6.4. Fuel and Cleaning

6.4.1. The vehicle must be returned with a full tank.

6.4.2. Otherwise, the Client will be charged for the missing fuel plus a service fee of 50 EUR.

6.4.3. Excessive dirt (mud, sand, food residue, stains) incurs a cleaning fee of 100 EUR.

6.5. Accessories and Rented Equipment

6.5.1. Vehicles must be returned with all rented equipment and accessories complete (tent, refrigerator, table, chairs, tools, cables, bicycles, bike rack, video projector, etc.).

6.5.2. Missing or damaged equipment will be charged at full replacement value plus 50 EUR/item for the procurement and replacement effort.

6.5.3. RENTADVENTURE.RO may temporarily retain part of the deposit until the exact costs are determined.

6.6. Early and Late Return

6.6.1. In the event of early return, unused days are not refunded, except in cases of force majeure or technical defects not caused by the Client.

6.6.2. Delays up to 59 minutes are not charged.

6.6.3. Delays between 1 and 24 hours incur the daily rental rate as an additional charge.

6.6.4. Delays of more than 24 hours without notification constitute unauthorised possession, entitling RENTADVENTURE.RO to recover the vehicle by legal means.

6.7. Loss of Keys or Documents

6.7.1. Loss of keys or documents implies reimbursement of replacement and administrative costs.

6.7.2. Typical replacement costs: Key: 150–400 EUR (depending on model); Documents: 100 EUR.

7. Fines, Road Charges and Penalties

7.1. General Liability Principle

7.1.1. The Client is solely responsible, throughout the entire rental period, for all traffic fines, road charges, parking fees, vignettes and any other financial obligations arising from the use of the vehicle, both in Romania and abroad.

7.1.2. Unpaid amounts may be deducted from the deposit, with written notice. If the total exceeds the deposit, the Client owes the difference within 5 working days of notification.

7.2. Speed, Radar and Traffic Fines in Romania

7.2.1. Legal procedure: Contravention liability for traffic offences (speed, traffic lights, seatbelt, etc.) is personal and belongs to the driver, not the vehicle owner. When RENTADVENTURE.RO receives a data communication request from the Traffic Police or Local Police (following a radar/camera detection), the company has a legal obligation to transmit the Client's identification data within the legal deadline (usually 5 days from receipt): copy of rental agreement, handover report, identity document and driving licence. As a result, the Police will issue the fine directly in the Client's name.

7.2.2. RENTADVENTURE.RO will promptly forward to the Client a copy of the request received and a notification that their data has been communicated to authorities.

7.2.3. Administrative fee per data communication file: 30 EUR. This fee will be automatically charged to the Client's registered card through RENTADVENTURE.RO's payment processor or, in the absence of a valid card, invoiced with a payment deadline of 5 working days from notification.

7.3. Road Tax (Rovinieta) and Bridge Toll (CNAIR) – Romania

7.3.1. Legal regime: Under Government Ordinance 15/2002, the fine for missing road tax (rovinieta) or unpaid bridge toll (e.g. Fetești) applies exclusively to the vehicle owner (the company registered on the vehicle registration certificate), not the driver. CNAIR/CESTRIN has no legal obligation to transfer the fine to the client's name based on a rental agreement.

7.3.2. RENTADVENTURE.RO will pay the fine promptly (benefiting from the 50% reduction within 15 days where applicable), after which it will recover from the Client the full amount paid plus an administrative fee of 50 EUR per case.

7.3.3. The Client is informed that road tax and bridge toll compliance is verified at vehicle return (via CNAIR platforms). If unpaid bridge tolls are found at return, the Client is required to pay the respective amounts on the spot.

7.3.4. Road tax/bridge toll fines arriving after vehicle return will be paid by RENTADVENTURE.RO and automatically recovered from the Client's registered card (through Stripe or equivalent, per the authorisation granted at art. 3.5.5), together with an administrative fee of 50 EUR per case. In the absence of a valid card, the amount is invoiced with a payment deadline of 5 working days. Amounts unpaid within the deadline accrue interest of 0.1%/day and may be transferred to a debt recovery agency.

7.4. External Vignettes and Road Tolls Abroad

7.4.1. Legal regime in the EU: In most EU member states (Hungary, Bulgaria, Austria, Slovenia, Czech Republic, etc.), fines for missing road tolls (matrica, e-vignette, Toll, etc.) are applied to the vehicle and its registered owner, not to the driver. Foreign authorities are not obliged to transfer liability based on a Romanian company's rental agreement.

7.4.2. Practical consequences: The fine will be transmitted by national systems (e.g. NÚSZ Hungary, BGTOLL Bulgaria, ASFINAG Austria) directly to RENTADVENTURE.RO through recovery partners or the Romanian Insurers Bureau (BAAR). Non-payment may lead to the vehicle being seized at a future border crossing in that country.

7.4.3. Recovery from Client: External vignette/road toll fines paid by RENTADVENTURE.RO will be automatically recovered from the Client's registered card (through Stripe or equivalent, per art. 3.5.5), together with an administrative fee of 50 EUR per case. In the absence of a valid card, the amount is invoiced with a payment deadline of 5 working days. Amounts unpaid within the deadline accrue interest of 0.1%/day.

7.4.4. Prevention policy: Precisely to eliminate this risk, per art. 4.2.3, RENTADVENTURE.RO purchases external vignettes before departure and charges them to the Client. The Client may not refuse this procedure by stating the intention to purchase them independently.

7.5. Speed and Radar Fines in EU Member States (Cross-Border)

7.5.1. In the European Union, under Directive (EU) 2015/413 on cross-border exchange of information on road safety related traffic offences, authorities in any member state may query Romania's vehicle registration database (DRPCIV) for 8 categories of offences (excessive speed, seatbelt, drunk driving, traffic lights, mobile phone use, etc.).

7.5.2. The procedure is similar to Romania: the foreign authority identifies the company as owner and sends a data request. RENTADVENTURE.RO provides the Client's data (per the contractual mandate assumed by the Client upon signing), and the fine is sent directly to the Client's home address or by electronic mail.

7.5.3. Administrative fee per international data communication file: 50 EUR (versus 30 EUR for Romania, due to the complexity of the bilingual procedure and translation costs).

7.5.4. The Client expressly mandates RENTADVENTURE.RO to communicate their personal and contact data to any traffic authority in EU member states, for the sole purpose of identifying them as the perpetrator of traffic offences committed with the rented vehicle.

7.6. Parking Fines Abroad

7.6.1. Parking fines issued outside Romania are managed either by local authorities or by private parking management companies (e.g. Euro Parking Collection – EPC, Q-Park, Apcoa, etc.). Payment notifications may reach RENTADVENTURE.RO with delays of several months.

7.6.2. RENTADVENTURE.RO will forward the notification to the Client as soon as possible, together with payment instructions. The Client may pay directly or RENTADVENTURE.RO will pay urgently (to avoid penalties) and recover the amount automatically from the Client's registered card per art. 3.5.5, plus an administrative fee of 50 EUR per case.

7.6.3. If the Client does not respond within the notification deadline and there is a significant risk of additional penalties, RENTADVENTURE.RO will pay the fine urgently and recover it from the Client plus an increased administrative fee of 75 EUR per case, due to the urgency of processing.

7.6.4. If the fine was issued by a private company and the transfer process to the Client is impossible or extremely cumbersome (due to local legislation), RENTADVENTURE.RO will cover the amount and recover it in full from the Client by deduction from the deposit or civil action.

7.7. Administrative Fee Summary

7.7.1. RENTADVENTURE.RO may charge administrative fees for:

Driver data communication to Romanian authorities – 30 EUR/file;
Driver data communication to EU authorities (cross-border) – 50 EUR/file;
Processing/payment of rovinieta or bridge toll in Romania – 50 EUR/case;
Processing/payment of external vignette or EU road toll – 50 EUR/case;
Processing parking fine abroad (standard) – 50 EUR/case; (urgent) – 75 EUR/case;
Processing damage/accident/theft file – 50 EUR;
CASCO file management – 30 EUR;
Reissuance of documents (registration, insurance) – 25 EUR;
Reissuance of invoices or documents on request – 10 EUR;
Vehicle relocation (unauthorised return) – minimum 1 EUR/km.

7.8. Penalties for Contractual Breach

7.8.1. RENTADVENTURE.RO may impose the following penalties:

Off-road driving or improper use – full deposit forfeiture (500 EUR);
Unauthorised departure from Romania without ATF – full deposit forfeiture + immediate termination;
Late return – one additional rental day per delay;
Loss of keys/documents – per section 6.7;
Excessive dirt – 100 EUR;
Body damage (scratches, dents) without reported incident – 100 EUR per damaged element (per art. 5.3);
Damage to rented equipment – full replacement value + 50 EUR/item;
Smoking in vehicle – 150 EUR;
GPS disabling/blocking – full deposit retention + contract termination.

7.9. Towing and Recovery Costs

7.9.1. If the vehicle is immobilised due to the Client's fault (accident, off-road use, fuel shortage, seizure for unpaid foreign fines), towing, storage and recovery costs are borne entirely by the Client.

7.9.2. If the vehicle is seized abroad due to vignettes or road charges generated by the Client and left unpaid, all release, transport and recovery costs are borne exclusively by the Client.

7.9.3. If immobilisation is caused by a technical fault not attributable to the Client, RENTADVENTURE.RO covers towing costs within Romania. Outside Romania, coverage depends on the insurance policy and ATF conditions.

7.10. Outstanding Payments

7.10.1. Any outstanding amounts are subject to interest of 0.1%/day.

7.10.2. Debts older than 30 days may be transferred to a debt collection agency or made the subject of civil action.

8. Contract Termination and Loss of Right to Use

8.1. Termination by Operation of Law

8.1.1. The agreement is terminated by operation of law, without court intervention, if: the Client fails to pay the rental fee or deposit; the vehicle is used off-road, in competitions or illegally; the Client refuses to return the vehicle; the Client causes an accident and fails to report it; intentional damage is caused; false documents or data are provided.

8.1.2. RENTADVENTURE.RO may immediately recover the vehicle at the Client's expense.

8.2. Termination by the Company

8.2.1. RENTADVENTURE.RO may unilaterally terminate the agreement for reasons of safety, non-payment or gross negligence.

8.2.2. The Client must return the vehicle immediately. No refunds apply and the deposit may be retained.

8.3. Termination by the Client

8.3.1. The Client may terminate with 24 hours' written notice.

8.3.2. Unused days are not refunded, except in cases of force majeure or technical faults not caused by the Client.

8.4. Force Majeure

8.4.1. Neither party is liable for non-performance of obligations due to force majeure (natural disasters, war, pandemic, governmental acts).

8.4.2. The affected party must notify the other within 48 hours.

8.4.3. If force majeure lasts more than 10 days, RENTADVENTURE.RO may terminate the agreement without liability.

9. Data Protection, Confidentiality and Final Provisions

9.1. Personal Data Processing

9.1.1. RENTADVENTURE.RO complies with EU Regulation 2016/679 (GDPR).

9.1.2. Personal data (name, ID, contact details, driving licence, signature, credit card data, GPS data) are processed exclusively for the purpose of performing the agreement and related operations.

9.1.3. Data may be shared with partners (insurers, garages, authorities) only to the extent required by law or agreement.

9.1.4. RENTADVENTURE.RO does not sell or share data for marketing purposes without explicit consent.

9.1.5. The Client has the right of access, rectification, erasure and objection, by written request.

9.1.6. Data communication mandate: By signing the agreement, the Client grants RENTADVENTURE.RO an express mandate to communicate their identification data (name, address, copy of identity document, copy of driving licence) to any Romanian or EU public authority requesting driver identification within contravention or criminal proceedings related to the use of the rented vehicle.

9.2. Confidentiality

9.2.1. All contractual clauses, rates and communications are confidential.

9.2.2. The Client will not disclose commercial, technical or financial information about RENTADVENTURE.RO to third parties.

9.3. Applicable Law and Jurisdiction

9.3.1. This Agreement is governed by Romanian law.

9.3.2. Disputes will be settled amicably or, failing that, by the competent courts in Bucharest, Romania.

9.3.3. Electronic copies (PDF, e-mail) are legally valid and binding.

9.4. Final Provisions

9.4.1. These Terms and Conditions, together with the Rental Agreement and Handover Report, constitute the entire agreement between the parties.

9.4.2. In the event of conflict, the signed Rental Agreement prevails.

9.4.3. Any amendment must be made in writing and signed by both parties.

9.4.4. If any clause is found invalid, the remaining provisions remain in force.

9.4.5. RENTADVENTURE.RO reserves the right to periodically update these Terms and Conditions; updated versions will be published on the official website.

9.4.6. These General Terms and Conditions for Vehicle Rental – RENTADVENTURE.RO are in force from 12 November 2025 and apply to all agreements signed after this date.