1. Introduction
This Privacy Policy explains how RENTADVENTURE.RO, a tradename of ONLINE SUPPORT SERVICES SRL (“we,” “our,” or “us”), collects, uses, stores, and protects your personal data when you visit our website www.rentadventure.ro or use our vehicle rental services (“Services”).
We are committed to safeguarding your privacy and ensuring that your personal information is handled in compliance with the EU General Data Protection Regulation (GDPR) and all applicable Romanian laws.
2. Data Controller
The data controller responsible for processing your personal data is:
ONLINE SUPPORT SERVICES SRL
Tradename: RENTADVENTURE.RO
Headquartered in: Romania, Suceava County, Ipotesti Commune, Lisaura Village, No. 268
Working point: Bucharest, District 2, Șoseaua Morarilor No. 1, Complex Postăvăria Română
Registered with the Trade Registry under No. J33/1469/2020
Tax Identification Code: RO43278826
IBAN: RO82BTRLRONCRT0T13F88701, opened at Banca Transilvania
Email: contact@rentadventure.ro
Website: www.rentadventure.ro
3. Information We Collect
We may collect and process the following categories of personal data:
• Identification details: full name, date of birth, nationality, ID or passport number, and driving license details
• Contact information: phone number, email address, and postal address
• Rental and booking information: vehicle type, pick-up and return dates, location, payment details, and rental history
• Payment details: invoice data, payment method (note: we do not store your full card details)
• Website usage data: IP address, browser type, operating system, and cookie preferences
• Communication data: messages sent via contact forms, email, or phone calls
4. How We Use Your Data
We use your personal data to:
• Process and manage your booking and rental agreements
• Verify your identity and driving license validity
• Issue invoices and manage payments
• Contact you about your booking or inquiries
• Comply with legal and tax obligations
• Improve our website and services
• Send promotional messages (only with your consent)
5. Legal Grounds for Processing
We process personal data based on one or more of the following legal bases:
• Contract performance: to fulfill the rental agreement you enter with us
• Legal obligation: to comply with fiscal, legal, and regulatory requirements
• Legitimate interest: to prevent fraud or misuse of services
• Consent: when you have expressly agreed to receive marketing communications
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by law:
• Rental contracts and invoices: 5 years (for accounting and tax compliance)
• Identification and driving license data: 1 year after the end of the contract
• Cookies and website data: based on your consent and browser settings
After the retention period expires, your data will be securely deleted or anonymized.
7. Data Sharing and Disclosure
Your personal data may be shared with:
• Payment processors and financial institutions
• Insurance companies (in case of incidents)
• IT service providers (for website and system maintenance)
• Law enforcement or regulatory authorities (only when required by law)
• Partner companies within our operational network (if applicable)
We never sell or rent your personal data to third parties.
8. International Data Transfers
If your data needs to be transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards—such as Standard Contractual Clauses (SCCs)—are in place to protect your information.
9. Data Security
We implement strict technical and organizational measures to protect your personal data against loss, alteration, or unauthorized access.
These include secure servers, encrypted connections (SSL), limited access controls, and regular system audits.
10. Your Rights
Under GDPR, you have the following rights:
- Right of access: to obtain confirmation and a copy of your personal data
- Right to rectification: to correct inaccurate or incomplete data
- Right to erasure: to request deletion of your data (“right to be forgotten”)
- Right to restriction: to limit certain processing activities
- Right to portability: to receive your data in a structured, machine-readable format
- Right to object: to oppose processing based on legitimate interests or for marketing purposes
Right to withdraw consent: at any time, when processing is based on your consent
To exercise any of these rights, please contact us at contact@rentadventure.ro.
11. Cookies
Our website uses cookies to improve your browsing experience, analyze traffic, and personalize content.
You can manage or disable cookies through your browser settings.
For more details, please refer to our Cookie Policy.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The latest version will always be available on this page, with the “Last updated” date adjusted accordingly.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your data, please contact us:
ONLINE SUPPORT SERVICES SRL
Tradename: RENTADVENTURE.RO
Email: contact@rentadventure.ro
Address: Șoseaua Morarilor No. 1, Complex Postăvăria Română, District 2, Bucharest, Romania
